Thursday 19th March 2020


Dear residents, relatives and friends

Coronavirus : Visitor Restrictions

As you all know we took the decision to restrict all visiting on Tuesday 10th March 2020.

 

This was a difficult decision but a decision that everyone has supported. I want to sincerely thank you for this support and I want to assure we that we are doing everything we can to reduce the risk of infection for as long as possible.

We have no choice but to continue with the policy of restricted visiting for now, but we will keep this under review based on the best guidance available.

 

We have taken many additional measures, which include hourly disinfection of hot spot areas. These are the areas that have the highest hand contact and we obviously carry out deep cleaning on each shift. We have reviewed the layout of the building ensuring that we incorporate some social distancing by using all areas of the home.

 

As an additional precaution we are taking the temperature of all residents and staff daily and responding appropriately. This is nothing to worry about and is part of our commitment to do everything we can to protect our residents.

 

There will be staffing issues as things progress but we have plans in place to ensure people are safe and well cared for. Without exception our staff have been incredible. Those who were able to give up their annual leave, have done so. We are so thankful to them for this.

 

We took the action to close early on to give us a head start and we believe that we did the right thing. We feel in control of the situation. We have good stocks of hygiene supplies and we have the right equipment in the event of an outbreak of any infection.


Despite this being such a difficult time for all of us we remain upbeat and positive. We do however know how hard this is for you and in many ways more difficult than it is for us.

We have Skype, Facetime and our phones are available all day if you want to call us.

If you have any questions please do not hesitate to contact your home manager or email me on the address below.


We will keep updating you on a regular basis. 

 

 

 

Best Wishes

Karen Rogers

 

k.rogers@herefordshirecarehomes.com