Dulas Court, Ewyas Harold, Herefordshire, HR2 0HL 

Full Time

You’re a caring person with a friendly manner and smart appearance. You’ve got experience dealing with the general public. Ideally, you’ll have worked in a care home setting. You’ve got a good basic education. You also know your way around Microsoft Office. Customer service is something you really enjoy and you’re good at dealing with all sorts of people – face-to-face, on the phone or by email. You’re a multi-tasker who can work well under pressure and uses initiative. You like the idea of being part of a friendly team, working together and contributing to the success of your care home.

Your role

As the first person customers meet when they come to our home, your role is vital. We’ll expect you to welcome visitors in a friendly, professional way. You’ll also make sure the Visitor’s Book is completed properly and that the right team member is told of the arrival. You’ll need a courteous telephone manner and be able to reply promptly to email enquiries. As well as providing great customer service, you’ll be responsible for general office duties such as helping with the marketing and enquiries. As ‘front of house’, you’ll be a valued member of our team. You’ll receive excellent support from your colleagues and quality training to progress in your career.

Job Summary

To assist with the administrative procedures within the Home as directed by the Home Manager and to provide reception cover promoting the Company's image to all residents and visitors in a pleasant, caring and professional manner.

Key Responsibilities

• To receive all residents/visitors to the Home in a pleasant efficient manner. Ensuring that the visitor’s book is completed and the appropriate person is notified of their arrival.

• To ensure all messages are passed to the correct person in a timely manner.

• To perform clerical duties as required by the Home Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures.

• To ensure all correspondence received in the Home is date stamped and receives prompt attention.

• To ensure confidentiality at all times in accordance with policies and procedures.

• To ensure that the Home's filing system is maintained accurately and promptly.

• To support the Business Administrator in the process of inputting and updating the enquiries to the home.