If you are keen to be part of a CQC rated "Outstanding"organisation that’s focused on delivering the highest quality care and looking for a rewarding career that comes with excellent training and great opportunities, then come and join the team at Herefordshire Care Homes as a Head Housekeeper.

Being a Head Housekeeper at Herefordshire Care Homes
As our Head Housekeeper you’ll be central to making our home a palace for residents, their guests and visitors alike.

You’ll lead, supervise and be hands on with the housekeeping and laundry teams to ensure the home meets the highest standards of hospitality and cleanliness at all times. Daily tasks might include updating the team rota to ensure we’re fully staffed, liaising with residents and staff about the best times to clean their rooms. Above all, you’ll ensure residents, and their guests don’t want for anything and that everything runs smoothly 24 hours a day, seven days a week.

What will you need
Responsible to the Home Manager you are an experienced head housekeeper - you could be from any sector – and keen to take on a role with more meaning? Are you a great supervisor with a positive ‘can do’ attitude and superb people skills? Do you have a warm personality and great sense of humour that makes you popular with everyone.

Job Description

Prepare and maintain a 4 week Rota, ensuring the Housekeeping is adequately staffed at all times.
To instruct the housekeeping team in their role and required duties / allocation.
Daily to ensure all displayed menus and meal information throughout the home is correct and up to date.
To consult with residents on a regular basis to ensure that their needs and choices are being met.
Obtain feedback from residents, families and staff regarding cleaning and laundry quality to ensure that we are meeting the needs of the home and our residents at all times.
To ensure that all cleaning and laundry consumables are ordered from current nominated suppliers.
To ensure stock takes are carried out at the end of each month.
To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
To complete and maintain cleaning schedules for the entire home and ensure that they are adhered too.
To ensure cleaning of all areas of the home are to the highest standard.
Establish and maintain a rapport with individual residents.
To organise and participate in deep cleaning duties.
To ensure the laundry of residents clothing is to the highest standard, including ironing.
Ensure the Laundry team collect and return laundry to the correct area of the home on a regular basis, and put away personal clothing of residents in a neat and tidy manner.
Ensure that all residents’ wardrobes and clothing drawers are kept clean, neat and tidy.
Ensure deliveries are checked against order forms and ensure that invoices are accurate, and to action any discrepancies immediately.
Ensure catering, cleaning and laundry supplies are stored safely and used effectively to minimise wastage.
Maintain a high standard of hygiene within the home and adhere to COSSH guidelines.
Maintain health and safety in the home by adhering to the company’s policies and procedures at all times.
To co-operate with requests from the Home Manager and residents wherever possible.
To attend resident/relative meetings whenever possible.

Skills & Experience

Proven experience of supervising a team of staff.
To understand and ability to adhere to infection control, health and safety/COSHH guidelines
Proven communication skills both written and verbal.
Proven ability to organise priorities.
To recruit, motivate and lead a team of staff
Ability to appreciate the needs of others
Ability to work as part of a team
Ability to work unsupervised, using initiative and maintain professional standards, even when under pressure
Flexible to meet the needs of the home
Smart appearance, good personal hygiene standards.
Sense of humour and a lively, sociable personality.
Shares ideas with others [to make improvements
Keen to learn and improve own performance
Committed to communicate with customers to understand their needs
Will go the extra mile to help fulfil customers’ needs
Has a ‘can-do’ attitude to work
Enjoys working effectively as part of a team